Support

Get help, report a bug, or ask a question about Batter's Eye Q.

Contact support

Email us at:

We aim to respond as quickly as we can. Including your account email address and a clear description of the issue helps us respond faster.

In-app support form

If you are signed in to Batter's Eye Q, you can also use the in-app support form:

Profile → Account → Contact support

The in-app form automatically includes your account email and support ID so you do not need to copy them manually.

What to include in your message

To help us look into your issue, please include:

the email address you use to sign in to Batter's Eye Q;
a description of what happened and what you expected to happen;
the screen or step in the app where the issue occurred; and
whether the issue happens consistently or only sometimes.

For account or data questions, including account deletion requests, your sign-in email address is the most important detail to include.

Account deletion

You can delete your account directly in the app:

Profile → Account → Advanced → Delete account

If you are the only active administrator (Team Admin or Org Admin) of a team or organization, deletion will be blocked until another administrator is assigned. The app will tell you which team(s) or organization(s) need one — see "Teams and organizations" below for how to invite a replacement administrator before retrying deletion.

If you have trouble completing account deletion, contact us at support@batterseyeq.com and include the email address associated with your account.

Teams and organizations

Batter's Eye Q includes optional Coach, Team Admin, and Org Admin roles for teams and organizations. Roles are specific to each team or organization — a person may hold different roles at different scopes.

Accepting or declining an invitation: follow the invitation link or enter the code from your email at app.batterseyeq.com/institutional-invite.html. You'll see who is inviting you, the team or organization, and what accepting means before you decide. Declining creates no membership and shares nothing.

What Coaches and administrators can see: authorized Coaches, Team Admins, and Org Admins can view a player's games, plate appearances, notes, plans, and stats while that player's membership is active. They cannot edit, delete, or create a player's journal entries.

Leaving a team or organization: from the Members screen at app.batterseyeq.com/institutional.html, you can leave a membership you hold, or a Team Admin/Org Admin can remove another member. Access ends immediately when a membership ends.

Resolving sole-administrator status before deletion: if you are the only active administrator of a team or organization, invite another Team Admin or Org Admin from the Members screen and have them accept before deleting your account.

Batter's Eye Q Pro and subscriptions

Subscriptions are billed and managed through the app store you purchased from — Apple's App Store on iOS, or Google Play on Android — not directly through Batter's Eye Q.

If you subscribed on Apple App Store (iPhone or iPad):

Go to Settings → [Your Name] → Subscriptions
Find Batter's Eye Q and select it to cancel or review your renewal date

If you subscribed on Google Play (Android):

Open the Google Play Store app → Profile icon → Payments & subscriptions → Subscriptions
Find Batter's Eye Q and select it to cancel or review your renewal date

To restore a subscription you already purchased, in the app go to Profile → Account → Restore Purchases, signed in with the same Apple ID or Google account used for the original purchase.

Billing and refunds for App Store purchases are handled by Apple under Apple's App Store terms; billing and refunds for Google Play purchases are handled by Google under Google Play's terms.

Deleting your account and subscriptions

Deleting your Batter's Eye Q account removes your app data and sign-in access. It does not cancel your Apple App Store or Google Play subscription or stop future billing.

Apple App Store: cancel before or after deleting your account via Settings → [Your Name] → Subscriptions → Batter's Eye Q → Cancel. If you have already deleted your account and are still being charged, contact Apple through the App Store or at reportaproblem.apple.com.

Google Play: cancel before or after deleting your account via the Google Play Store app → Profile icon → Payments & subscriptions → Subscriptions → Batter's Eye Q → Cancel. If you have already deleted your account and are still being charged, contact Google Play support through the Play Store app.

Privacy and legal

For privacy questions or data requests, contact support@batterseyeq.com.

Batter's Eye Q is operated by Travis McNaughton and Jesse McLean in Alberta, Canada.