Support

Get help, report a bug, or ask a question about Batter's Eye Q.

Contact support

Email us at:

We aim to respond as quickly as we can. Including your account email address and a clear description of the issue helps us respond faster.

In-app support form

If you are signed in to Batter's Eye Q, you can also use the in-app support form:

Profile → Account → Contact support

The in-app form automatically includes your account email and support ID so you do not need to copy them manually.

What to include in your message

To help us look into your issue, please include:

the email address you use to sign in to Batter's Eye Q;
a description of what happened and what you expected to happen;
the screen or step in the app where the issue occurred; and
whether the issue happens consistently or only sometimes.

For account or data questions, including account deletion requests, your sign-in email address is the most important detail to include.

Account deletion

You can delete your account directly in the app:

Profile → Account → Advanced → Delete account

If you have trouble completing account deletion, contact us at support@batterseyeq.com and include the email address associated with your account.

Batter's Eye Q Pro and subscriptions

Subscriptions are billed and managed through Apple's App Store, not directly through Batter's Eye Q.

To manage or cancel your subscription:

On your iPhone or iPad, go to Settings → [Your Name] → Subscriptions
Find Batter's Eye Q and select it to cancel or review your renewal date

To restore a subscription you already purchased:

In the app, go to Profile → Account → Restore Purchases
Make sure you are signed in with the same Apple ID used for the original purchase

Billing and refunds for App Store purchases are handled by Apple under Apple's App Store terms.

Deleting your account and subscriptions

Deleting your Batter's Eye Q account removes your app data and sign-in access. It does not cancel your App Store subscription or stop future billing.

To stop future charges, cancel your subscription in the App Store before or after deleting your account:

Settings → [Your Name] → Subscriptions → Batter's Eye Q → Cancel

If you have already deleted your account and are still being charged, contact Apple through the App Store or at reportaproblem.apple.com.

Privacy and legal

For privacy questions or data requests, contact support@batterseyeq.com.

Batter's Eye Q is operated by Travis McNaughton and Jesse McLean in Alberta, Canada.